Frequently Asked Questions
The Elite Imaging staff is available to answer any questions you have regarding an exam or procedure. Feel free to call your local center with specific questions or review our glossary and frequently asked questions for general information.
(Q) MEDICAL RECORDS - May I get a copy of my films?
(A) Elite Imaging sends your films or CD to your physician, who can provide them to you upon request. If you need an additional copy, there may be a nominal charge. Please contact our medical records department for information.
(Q) MEDICAL RECORDS - How long does Elite Imaging keep my records on file?
(A) We maintain the films and reports from your exam(s) in accordance with state laws (in most cases, for a minimum of five to seven years).
(Q) PAYMENT - What do I need to bring with me to facilitate the payment process?
(A) Bring your complete insurance information, including your insurance card, ID number, and group number. In addition, for workers' compensations claims (C9), bring your claim number, and the date of injury.
(Q) PAYMENT - Do I need preauthorization from my health care policy or plan?
(A) Some plans do require preauthorization. Check with yours to see if this is necessary. Your insurance company can also answer any questions you may have about what is covered and what is not.
(Q) PAYMENT - I don't have medical insurance. Can I get a price quotation on my procedure?
(A) If you do not have medical insurance and/or you are concerned about paying for your procedure, call the Elite Imaging business office at 305-692-2222. We'll give you an estimate and work with you in setting up a payment plan.
(Q) PAYMENT – Does Elite Imaging file secondary claims as well as primary ones?
(A) Yes, we do.
(Q) SCHEDULING - Will I need a driver?
(A) Some procedures require a driver for your safety (i.e., if sedation or anesthetic are administered). When the appointment is made, you will be told if a driver is needed. Please make the necessary arrangements or let us know in advance so we can make arrangements for you.
(Q) SCHEDULING - How soon can I book an appointment with Elite Imaging? Can I fit my appointment into my work schedule?
(A) Our centers offer extended hours, including early mornings, evenings and weekends. In many cases, we can schedule you for the same day you call for an appointment. Our goal is to schedule your appointment at the best possible time for you.
(Q) IMAGING PROCEDURES & PREPARATION - Why do I need to be at the center at least 15 minutes before my exam time?
(A) It's necessary for you to arrive early in order to complete your paperwork and prepare for your exam.
(Q) IMAGING PROCEDURES & PREPARATION - What type of clothing should I wear for my exam?
(Wear comfortable, metal-free clothing (i.e., sweat pants, T-shirt, shorts, metal-free bra, etc.). It may be necessary to have you change into a patient gown or scrubs depending on the area being scanned. Secure lockers will be provided for your clothing and valuables.
(Q) IMAGING PROCEDURES & PREPARATION - What if I still have questions after reviewing this Web site?
(A) There will be time for a qualified technologist to answer all your questions before the exam begins. We invite you to call your local center with any immediate questions or concerns.
(Q) BILLING - I have a question about my statement who do I contact for information?
(A) Call the Revenue Management department with any of your questions regarding your statement at 305-692-2222.
