August Customer Service Winner

August Customer Service Winner!!!

Karla Baez

This month we had a few nominees we would like to recognize for having outstanding customer service.

Vicki Pagotto received a patient letter stating: “Having a scan is never a pleasant experience.  Vicki Pagotto made it as pleasant as possible.  Thank her and the whole staff”.

Miguel Gonzalez received a compliment from Dr Schwartzbard’s office stating that: “Miguel was very helpful and a fast worker; it is easy to schedule patients with him”.

Karla Baez - August Employee of the Month

And our August Winner is…

Karla Baez

Karla received a few compliments from different offices; one in particular was Dr. Gelblum’s office.   They spoke highly about Karla for her wide base of knowledge over the phone and her ease of solving issues in a timely manor.  Karla also went above and beyond being a team player with our Summer Bash BBQ.  She took the initiative to rally the staff, greeted guest as they arrived, and stayed after to help clean up.  It is this type of ambitious spirit makes Elite Imaging first in its class!

Program Description:

This program is designed to discuss–in depth–the techniques of the Radiomicrosphere therapy in the management of primary and metastatic liver cancers. This workshp is a one-day event that consists of lectures, interactive case studies, and hands-on workshops to expand your technical knowledge of, and skills in, this evolving treatment modality.Topics include:

• Clinical decision making
• Imaging techniques, protocols and image analysis
• Interventional Strategies
• Dosimetry

Target Audience:

The program welcomes Interventional Radiologists, Nuclear Medicine Physicians, Radiation Oncologists, Medical Oncologists, Surgical Oncologists, Physicists, Nuclear Medical Technologists, and all other interested professionals in active medical practice.

Program Objectives:

At the conclusion of this program, participants should be able to:

• Explain the scientific principles for Y-90 Selective Internal Radiation Treatment.
• Describe clinical indications, and identify patients who may benefit from such treatment.
• Review imaging protocols for disease assessment and follow-up
• Utilize dosimetry in their clinical practice

Click to enlarge the following invitation to view larger.

The Y-90 Radiomicrospheres Therapy of Liver Cancer Clinical Symposium, Treatment Planning and Dosimetry Workshop Saturday October 24th, 2009 at FIU North in Miami, Florida

July Customer Service Winner

July Customer Service Winner!!!

Damarias Bendana

Damarias Bendana - July Employee of the Month

Congratulations to Damarias for being our July customer service winner.

Damarias was our July Employee of the month. Damarias works in our scheduling department. She is recognized for outstanding service to our physicians offices and patients. She alway is first to help out in the scheduling department and is very eager to help the patients or offices that call to schedule.

Once again, congratulations.

Elite Imaging was one of many speakers including University of Miami and John Hopkins University physicians. Please have a look at two of the photos we took during the conference.

Global Excell Conference - Gathering for A Photo

Our Web Lecture

June Customer Service Winner

June Customer Service Winner!!!

Manny Rodriguez

Congratulations to Manny for being our June customer Service Winner.

Manny received a compliment from one of referring physicians that asked to meet him personally and two compliments from patients that were pleased with his friendliness and professionalism. It is service like this that makes Elite Imaging first in its class!

Manny Rodriguez - Employee of the month for July 2009

Manny is our International Coordinator and he works with patients from the Bahamas, Grand Cayman, Jamaica, Turks and Caicos and all throughout the Caribbean. He assists the international patients with their appointments for their exams in Miami, but also assists in making arrangements for flights into Miami or Fort Lauderdale. He also helps the local offices with scheduling.

We are looking forward to a great July!

Concorde Center Location Waiting Room

Elite Imaging Concorde Center finished renovations in the waiting area. Now patients can relax in our large waiting area equipped with a business desk with Internet access. Our Concorde Centre location is located at 2999 NE 191st Street, Suite 103, in Aventura FL.

This location is conveniently to residents of Miami, Aventura, Pembroke Pines, Miramar, Hollywood, Hialiah, and other near by cities in the South Florida area.

See our photos below.

Let us know if you enjoy them.

We were part of the exhibits which allowed us to network with Insurance companies throughout the Caribbean, US and Canada  that work with Elite Imaging and send patients to Miami from both Canada and The Caribbean, to get PET/CTs and MRIs.

Attendees included representatives from Canada, Miami, Grand Cayman, Nassau, Trinidad, Jamaica, Barbados, Bermuda, United States and many other countries troughout the world.
Meetings were held with some of the delegates to discuss our services such as MRI, MRA, CT, CTA, PET/CT and Cardiac PET, and the benefits and cost savings available to the insurance companies and patients.

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